Your personal data is processed by YAN SOCIAL HUB SRL, with registered office at Str. Patriei 11, Constanța, Romania, Tax Identification Number 40821137, Trade Register No. J13/1274/2019, hereinafter referred to as “Londine Events”, “we”, “us”, “our” or the “Controller”.
Londine Events is committed to protecting the confidentiality and security of your personal data, in accordance with applicable data protection legislation, including Regulation (EU) 2016/679, also known as the General Data Protection Regulation (“GDPR”).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you access our website, make a table reservation, complete a reservation form, pay online, receive a reservation confirmation, interact with our events or communicate with us.
This Privacy Policy forms part of the Terms and Conditions applicable to the use of the Londine Events website and to table reservations made through the website.
By using our website or services, you confirm that you have read and understood this Privacy Policy.
1. Controller identity and contact details
The data controller responsible for the processing of personal data collected through the Londine Events website and in connection with Londine Events services is:
YAN SOCIAL HUB SRL
Tax Identification Number: 40821137
Trade Register No.: J13/1274/2019
Registered office: Str. Patriei 11, Constanța, Romania
Contact e-mail: office@londine.ro
Phone: +40 723 306 482
For any request related to the processing of your personal data, you may contact us at: office@londine.ro.
2. Minimum age
The services provided by Londine Events are intended for persons who are at least 18 years old.
By using the website, completing a reservation form, making a reservation or accepting the Terms and Conditions, you confirm that you are at least 18 years old.
Londine Events does not knowingly collect personal data from minors. If you believe that we have collected personal data from a minor, please contact us at office@londine.ro, and we will take the necessary steps to review and, where appropriate, delete such data.
3. What personal data means
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is a person who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or one or more factors specific to that person.
Information that has been anonymized in such a way that it can no longer be used to identify a natural person is not considered personal data.
4. What personal data we collect
We collect personal data from you when you use our website, make a table reservation, pay online, contact us, subscribe to communications, participate in an event or otherwise interact with Londine Events.
The personal data we may collect includes, depending on the situation:
- identification data, such as first name and last name;
- contact details, such as e-mail address and phone number;
- reservation details, such as event name, date, table category, number of guests, selected package or minimum spend;
- billing details, such as name, company name, tax identification number, Trade Register number, registered office, billing address and other data required for issuing invoices;
- payment-related information, such as payment status, transaction reference, amount paid and payment confirmation;
- communications sent to us, including e-mails, messages, requests, complaints or support inquiries;
- technical data, such as IP address, browser type, device information, operating system, pages visited, time spent on the website and other similar information;
- marketing preferences, such as subscription status, consent to receive commercial communications and interactions with our marketing messages;
- image, video or audio materials captured during Londine Events, where applicable.
We do not intentionally collect special categories of personal data, such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data or data concerning sex life or sexual orientation.
5. Table reservations
When you make a table reservation through the Londine Events website, we collect the personal data necessary to process, confirm and manage your reservation.
This may include your name, e-mail address, phone number, selected event, table category, number of guests, amount paid in advance, billing details and any other information required for the proper processing of the reservation.
Your e-mail address is used to send you the reservation confirmation, the advance invoice and any necessary communication regarding the event, including possible changes, cancellation, rescheduling, access rules or other important information.
Your phone number may be used to contact you regarding your reservation, especially where clarification is necessary before or during the event.
6. Billing and advance invoice
When making a reservation, you may be required to provide billing details necessary for issuing the advance invoice.
For individuals, this may include your name, e-mail address, phone number and any other information required under applicable fiscal legislation.
For legal entities, this may include company name, tax identification number, Trade Register number, registered office, billing address, e-mail address, phone number and any other information necessary for issuing the invoice.
The advance invoice is issued by YAN SOCIAL HUB SRL through the billing system integrated with 2invoice and is sent to the e-mail address provided in the reservation form.
You are responsible for ensuring that the billing information provided is accurate, complete and up to date.
7. Online payment by card
Online payments are processed through NETOPIA Payments.
When you choose to pay online by card, you understand and agree that:
- the payment is processed through the secure environment of the payment processor;
- card details are entered directly in the payment processor’s interface or secure payment flow;
- Londine Events does not store your card number, CVV/CVC code or full card authentication details;
- the payment processor may process your personal data in accordance with its own privacy policy and legal obligations;
- Londine Events receives only the information necessary to confirm the transaction, such as payment status, amount, transaction reference and payment confirmation.
If the payment is refused, cancelled, expires or is not completed, the reservation will not be considered confirmed.
8. Event access and reservation management
We process your personal data in order to verify and manage access to the event for which you made a reservation.
At the event, your name, reservation details, table category, number of guests or confirmation details may be checked by Londine Events staff, venue staff, security staff or other persons involved in the organization of the event.
This processing is necessary in order to identify your reservation, guide you to the reserved area or table, manage access to specific areas such as VIP / Backstage, and ensure the proper organization of the event.
9. Communications with us
If you contact us by e-mail, phone, contact form, social media or any other communication channel, we may process the personal data included in your message and the data necessary to respond to your request.
This may include your name, contact details, reservation details and the content of your communication.
We may keep records of such communications in order to manage requests, solve disputes, provide support and protect our legal interests.
10. Marketing communications
You may choose to receive commercial communications from Londine Events, such as news, invitations, event announcements, offers, promotions or other information about Londine Events experiences.
Marketing communications are sent only where you have provided your consent or where another legal basis applies under applicable law.
You may withdraw your consent at any time by using the unsubscribe link included in the marketing e-mails or by contacting us at office@londine.ro.
Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that you cannot unsubscribe from communications that are strictly necessary for the performance of a reservation, such as reservation confirmations, invoices, payment confirmations, event changes, cancellation notices or other administrative communications related to your reservation.
11. Cookies and similar technologies
When you access the Londine Events website, we may collect certain information automatically through cookies, pixels, tags, logs or similar technologies.
This may include information about your device, browser, IP address, pages visited, time spent on the website, actions performed on the website, traffic source and similar technical information.
We may use cookies and similar technologies for purposes such as:
- ensuring the proper functioning of the website;
- remembering user preferences;
- measuring website traffic and performance;
- understanding how users interact with the website;
- improving the website and the user experience;
- delivering or measuring marketing campaigns, where applicable and subject to consent.
12. Social media and external platforms
Londine Events may be active on social media platforms such as Instagram, Facebook, TikTok or other platforms.
If you interact with our social media pages, send us messages, comment, share content, participate in campaigns or otherwise interact with our content, the relevant platform may process your personal data according to its own privacy policy.
We may process the information you choose to make available to us through such platforms, including your username, public profile information, messages, comments or interactions with our content.
The use of social media platforms is governed by the privacy policies and terms of those platforms.
13. Photo, video and promotional materials
During Londine Events, photographs, videos or other audio-video materials may be created by Londine Events, its partners, photographers, videographers, media representatives or other accredited persons.
Such materials may include images or recordings of participants and may be used for purposes such as event promotion, social media content, public communication, archive, presentation materials or promotion of future Londine Events.
Where the image of a participant is used in a way that requires consent under applicable law, Londine Events will rely on the appropriate legal basis.
If you do not wish to appear in photo or video materials, you may inform the organizer or the event team, to the extent that this is reasonably possible in the context of a public event.
14. How we collect personal data
We collect personal data in the following ways:
Directly from you
We collect data directly from you when you complete a reservation form, make an online payment, provide billing details, subscribe to communications, contact us, participate in events or otherwise interact with Londine Events.
Automatically
We may collect technical data automatically when you use our website, through cookies, logs and similar technologies.
From third parties
We may receive personal data from third parties where necessary for the provision of our services, such as payment processors, billing providers, venues, event partners, marketing platforms, analytics providers or social media platforms.
15. Purposes for which we use personal data
We may process your personal data for the following purposes:
- to provide and manage the Londine Events website;
- to process and confirm table reservations;
- to process online payments and verify payment status;
- to issue and send advance invoices;
- to manage access to events and reserved areas;
- to identify guests with confirmed reservations;
- to communicate with you regarding your reservation;
- to inform you about changes, cancellations, rescheduling or important event details;
- to respond to requests, questions, complaints or support inquiries;
- to comply with fiscal, accounting and legal obligations;
- to prevent, detect and investigate fraud, unauthorized payments, misuse of the website or security incidents;
- to protect our rights, interests and property;
- to improve our website, services, events and customer experience;
- to send marketing communications, where you have consented or where legally permitted;
- to measure the effectiveness of marketing campaigns;
- to create and use photo-video materials from events, where applicable.
16. Legal bases for processing
We process personal data only where we have a legal basis under applicable data protection legislation.
Depending on the situation, the legal bases may include:
- performance of a contract, where processing is necessary to make, confirm and manage your reservation;
- legal obligation, where processing is necessary for fiscal, accounting, reporting or other legal requirements;
- legitimate interest, where processing is necessary for the operation of our website, prevention of fraud, security, customer support, event organization, internal records or protection of our rights;
- consent, where you agree to receive marketing communications, accept certain cookies or agree to specific processing activities;
- establishment, exercise or defense of legal claims, where processing is necessary in relation to disputes, complaints, investigations or legal proceedings.
Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
17. With whom we share personal data
We may disclose personal data to third parties where necessary for the purposes described in this Privacy Policy and in accordance with applicable law.
We only share personal data to the extent necessary for the relevant purpose.
Recipients may include:
- payment processors, including NETOPIA Payments, for processing online payments;
- billing providers, including 2invoice, for issuing and sending invoices;
- accounting and tax service providers;
- IT service providers, hosting providers, website maintenance providers and technical support providers;
- e-mail service providers and communication platforms;
- event venues and venue staff, where necessary to manage access and reservations;
- security staff and event access staff;
- event partners, suppliers or service providers involved in organizing Londine Events;
- marketing, analytics and advertising service providers, where applicable and subject to your cookie or marketing preferences;
- social media platforms, where you interact with our content or where marketing technologies are used subject to consent;
- legal advisors, consultants, auditors and other professional advisors;
- public authorities, courts, tax authorities, law enforcement bodies or other institutions, where disclosure is required by law or necessary for protecting our rights.
18. Payment processor and billing provider
For online card payments, Londine Events uses specialized payment processing services provided by NETOPIA Payments.
The payment processor processes the card details and payment authentication information in its own secure environment. Londine Events does not store full card details.
For issuing advance invoices, Londine Events uses the billing system integrated with 2invoice. Personal data necessary for invoicing may be processed through this system in order to issue and send invoices to the e-mail address provided by the user.
19. Event venues and organizers
In order to manage access to events and table reservations, we may share certain personal data with event venues, venue staff, access staff, security staff or other persons involved in the organization of the event.
This may include your name, reservation details, table category, number of guests, access area and other information required to identify and manage your reservation.
Where such third parties process personal data for their own purposes, their own privacy policies may also apply.
20. Authorities, disputes and legal protection
We may use or disclose personal data where necessary to comply with legal obligations, respond to official requests from competent authorities, cooperate with public authorities, prevent or investigate fraud, protect our rights, enforce our Terms and Conditions or defend ourselves in legal proceedings.
Where required by law, we may disclose personal data to tax authorities, courts, law enforcement bodies or other competent public authorities.
21. International transfers
Personal data is generally processed within Romania and the European Economic Area.
However, some service providers used for hosting, analytics, communication, marketing, payment support, security or other technical services may process data outside the European Economic Area.
Where personal data is transferred outside the European Economic Area, we will take steps to ensure that the transfer is carried out in accordance with applicable data protection legislation, including by relying on appropriate safeguards such as standard contractual clauses, adequacy decisions or other lawful transfer mechanisms.
22. How we protect personal data
Londine Events implements appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration or destruction.
Such measures may include, depending on the case:
- restricted access to personal data on a need-to-know basis;
- use of secure systems and service providers;
- technical security measures for the website and related systems;
- confidentiality obligations for persons with access to personal data;
- regular review of service providers and processing activities;
- backup and recovery measures, where applicable;
- measures to prevent unauthorized payments, fraud and misuse of the website.
However, no method of data transmission or storage is completely secure. Therefore, while we make reasonable efforts to protect your personal data, we cannot guarantee absolute security.
23. Data retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including for the provision of services, management of reservations, compliance with legal obligations, resolution of disputes and protection of our rights.
Reservation-related data may be kept for the period necessary to manage the event, respond to requests, solve disputes and maintain business records.
Data included in accounting records and supporting documents may be retained for the period required by applicable fiscal and accounting legislation.
Marketing data is kept until you withdraw your consent, unsubscribe or object to the processing, unless a longer retention period is justified under applicable law.
After the applicable retention period expires, personal data will be deleted, anonymized or securely archived, as appropriate.
24. Your communication preferences
If you have subscribed to marketing communications and no longer wish to receive them, you may unsubscribe at any time by using the unsubscribe link included in the e-mails received or by contacting us at office@londine.ro.
Please note that even after unsubscribing from marketing communications, you may still receive administrative or transactional messages related to reservations, invoices, payments, event access, event changes or legal obligations.
25. Your rights
Under applicable data protection legislation, you have several rights regarding your personal data.
Right to be informed
You have the right to be informed about how your personal data is collected and processed. This Privacy Policy is intended to provide such information.
Right of access
You have the right to obtain confirmation as to whether we process personal data concerning you and, where applicable, access to such data and information regarding the processing.
Right to rectification
You have the right to request the correction of inaccurate personal data and the completion of incomplete personal data.
Right to erasure
You have the right to request the deletion of personal data concerning you, where the conditions provided by law are met.
Right to restriction of processing
You have the right to request the restriction of processing in certain cases provided by law, such as when you contest the accuracy of the data or object to the processing.
Right to data portability
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller.
Right to object
You have the right to object to the processing of your personal data where processing is based on our legitimate interest. You also have the right to object at any time to processing for direct marketing purposes.
Right to withdraw consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right not to be subject to automated individual decision-making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where permitted by law.
Right to lodge a complaint
You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that the processing of your personal data infringes applicable data protection legislation.
26. How to exercise your rights
To exercise any of your rights, you may contact us at:
YAN SOCIAL HUB SRL
E-mail: office@londine.ro
Registered office: Str. Patriei 11, Constanța, Romania
We may ask you to provide additional information in order to verify your identity and process your request.
We will respond to your request within the legal timeframe. If the request is complex or if we receive a high number of requests, the response period may be extended in accordance with applicable law.
We may refuse requests that are manifestly unfounded, excessive, repetitive or otherwise not required to be fulfilled under applicable law.
27. Supervisory authority
In Romania, the competent supervisory authority for personal data protection is:
The National Supervisory Authority for Personal Data Processing
Address: 28-30 G-ral Gheorghe Magheru Blvd., District 1, postal code 010336, Bucharest, Romania
Phone: +40 318 059 211 / +40 318 059 212
E-mail: anspdcp@dataprotection.ro
Website: www.dataprotection.ro
Without affecting your right to contact the supervisory authority at any time, we encourage you to contact us first so that we may try to resolve your request amicably.
28. Links to other websites
The Londine Events website may contain links to other websites, platforms or services.
These websites or services operate independently from Londine Events and may have their own privacy policies, cookie policies and terms of use.
We are not responsible for the content, privacy practices or data processing activities of websites or services that are not owned or controlled by us.
29. Cloud and technical service providers
Personal data may be stored or processed through cloud services, hosting providers, communication providers or other technical service providers used for the operation of the website and the provision of our services.
Where such providers process personal data on our behalf, we take reasonable contractual and organizational measures to ensure that they process the data only according to our instructions and in accordance with applicable data protection requirements.
30. Changes to this Privacy Policy
We may update, modify or complete this Privacy Policy from time to time.
The updated version will be published on the Londine Events website and will apply from the date of publication, unless otherwise stated.
We encourage you to review this page periodically in order to stay informed about how we process personal data.
31. Contact us
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
YAN SOCIAL HUB SRL
E-mail: office@londine.ro
Phone: +40 723 306 482
Registered office: Str. Patriei 11, Constanța, Romania
This Privacy Policy should be read together with the Terms and Conditions available on the Londine Events website.