This Booking Delivery / Booking Policy explains how online bookings made through the Londine Events website are confirmed and delivered to customers.
Londine Events does not deliver physical products. The services available on the website consist of table reservations, area reservations or event-related packages for events organized, promoted or managed by Londine Events.
By making a booking through the website, completing the reservation form and finalizing the online payment, the customer confirms that they have read and accepted this Booking Delivery / Booking Policy.
1. Booking confirmation
A booking is considered confirmed only after the online payment has been successfully completed and validated through the payment processor.
After the payment is confirmed, the customer will receive a booking confirmation by e-mail at the e-mail address provided during the reservation process.
The confirmation e-mail may include, depending on the booking:
- the name of the event;
- the date and time of the event;
- the event location;
- the selected table, area or package category;
- the number of guests indicated by the customer;
- the amount paid in advance;
- the billing details provided by the customer;
- any other relevant details required for identifying the reservation at the venue.
Simply selecting a table, completing the form or initiating the payment does not guarantee the booking. The booking becomes valid only after the payment has been successfully completed and the confirmation e-mail has been sent.
2. Estimated delivery time of the booking confirmation
The booking confirmation is usually sent by e-mail within a few minutes after the successful confirmation of the online payment.
In certain situations, the delivery of the confirmation e-mail may be delayed due to technical reasons, payment processor delays, e-mail provider issues or incorrect contact details provided by the customer.
If the customer does not receive the booking confirmation within a reasonable time after completing the payment, they should contact Londine Events at:
E-mail: office@londine.ro
Phone: +40 723 306 482
The customer is responsible for providing a valid and correct e-mail address during the reservation process.
3. Method of delivery
The booking confirmation is delivered electronically by e-mail.
No courier delivery, postal delivery or physical shipment applies to Londine Events bookings.
The reserved service is provided at the event venue, on the date and at the time displayed on the event page and/or in the booking confirmation.
Access to the event is granted based on the booking confirmation and the information provided during the reservation process.
At the entrance, the customer may be asked to present the confirmation e-mail, an identity document or other information necessary to verify the reservation.
4. Services, descriptions and prices
Each event page displays the relevant information regarding the services available for that specific event.
Depending on the event, the available services may include:
- Regular Tables;
- Standing Tables;
- Front Standing Tables;
- VIP Tables;
- dedicated areas;
- other event-related packages displayed on the event page.
For each booking category, the event page may display, as applicable:
- the table, area or package category;
- the event date and time;
- the event location;
- the recommended or minimum number of guests;
- the minimum spend or price applicable to the selected category;
- the amount payable in advance;
- the access conditions;
- the benefits included in the selected booking category;
- any special conditions applicable to that event.
The prices, minimum spend amounts and conditions may vary from one event to another.
The applicable price and conditions are those displayed on the event page at the time the booking is placed.
Any consumption exceeding the amount paid in advance will be paid separately at the venue, according to the rules of the venue or organizer.
Unused amounts from the minimum spend are not refundable, unless expressly stated otherwise on the event page or in the booking conditions.
5. Payment and invoice
Online bookings are paid in advance by bank card, through the payment processor available on the website.
The booking is confirmed only after the payment has been successfully authorized and confirmed.
The advance invoice is issued by YAN SOCIAL HUB SRL and sent to the e-mail address provided by the customer during the reservation process.
The customer is responsible for ensuring that all billing details entered during the reservation process are correct, complete and up to date.
6. Incorrect or incomplete contact details
Londine Events is not responsible for the failure to receive the booking confirmation if the customer provides an incorrect, incomplete, inactive or inaccessible e-mail address.
If the customer notices an error in the e-mail address or billing details after placing the booking, they should contact Londine Events as soon as possible.
Where possible, Londine Events will make reasonable efforts to resend the confirmation or update the booking details, subject to verification.
7. Booking availability
The number of tables, areas and packages available for each event is limited.
Availability may vary depending on the event, venue capacity, table configuration, event concept or other organizational conditions.
If the payment is rejected, cancelled, expired or not completed, the booking will not be considered confirmed, and the selected table, area or package may become available to other customers.
Londine Events reserves the right to cancel incomplete bookings, bookings for which payment has not been confirmed, bookings made using false information or bookings made through abusive use of the platform.
8. Event access
The customer must attend the event on the date, at the time and at the location displayed on the event page and/or in the booking confirmation.
Londine Events and/or the event venue reserve the right to verify the booking confirmation and the identity of the persons attending the event.
Access may be refused if the participant does not comply with:
- the event rules;
- age requirements;
- dress code, where applicable;
- venue rules;
- security instructions;
- applicable legislation.
Refusal of access for reasons attributable to the participant does not entitle the participant to a refund of the amount paid.
9. Changes, cancellation or rescheduling of events
If an event is cancelled, rescheduled or significantly modified by Londine Events or by the organizer, customers with confirmed bookings will be informed by e-mail or through the official communication channels.
In such cases, Londine Events will communicate the applicable procedure regarding the booking.
Depending on the specific situation, this may include:
- maintaining the booking for the new event date;
- offering an alternative solution;
- transferring the amount paid to another event, where applicable;
- refunding the amount paid, where applicable.
Londine Events is not responsible for indirect costs incurred by the customer, such as transport, accommodation, outfits, other reservations or separately contracted services.
10. Relation with the Terms and Conditions
This Booking Delivery / Booking Policy should be read together with the Terms and Conditions available on the Londine Events website.
In case of differences between this policy and the specific conditions displayed on an event page, the conditions displayed on the event page at the time of booking shall apply to that specific event.
11. Contact
For any questions regarding booking confirmation, delivery of the confirmation e-mail, event access or reservation details, customers may contact Londine Events at:
YAN SOCIAL HUB SRL
E-mail: office@londine.ro
Phone: +40 723 306 482
Registered office: Str. Patriei 11, Constanța, Romania
Tax Identification Number: 40821137
Trade Register No.: J13/1274/2019