This document governs the use of the Londine Events website and the online reservation of tables, areas and packages available for events organized, promoted or managed by Londine Events.
The Londine Events website is administered by YAN SOCIAL HUB SRL, hereinafter referred to as “Londine Events”, the “Website Administrator” or the “Organizer”, as applicable.
By accessing the website, completing the reservation form, entering billing details and finalizing the online payment, the user confirms that they have read, understood and fully accepted this document.
1. General information
YAN SOCIAL HUB SRL, through the Londine Events brand, provides users with an online platform where they can view available events and make reservations for tables or dedicated areas, depending on the availability displayed for each event.
For the purposes of this document:
a) “Website Administrator” means YAN SOCIAL HUB SRL;
b) “Londine Events” means the brand / commercial name under which the events and table reservation services are promoted;
c) “Website” means the Londine Events website through which users can make online reservations;
d) “User” means any person who accesses the website, completes the reservation form or makes a reservation;
e) “Reservation” means the reservation of a table, area or package for an event, confirmed after the online payment has been completed;
f) “Event” means the event organized, promoted or managed by Londine Events for which the user makes a reservation;
g) “Minimum spend” means the minimum amount applicable to a specific table category, paid in advance by the user and usable during the event, according to the conditions displayed on the event page.
Reservations may include, depending on the event:
- Regular Tables;
- Standing Tables / Front Standing Tables;
- VIP Tables;
- other table categories, areas or packages communicated on the event page.
Each table category may have its own conditions regarding the recommended or minimum number of guests, positioning within the venue, minimum spend, access to certain areas and included benefits.
The exact details regarding the date, time, location, table category, minimum spend, recommended number of guests, positioning and any other specific conditions are displayed on each event page.
2. User eligibility
Londine Events services are intended for individuals who are at least 18 years old and have full legal capacity, as well as for legal entities.
By making a reservation, the user declares that they are at least 18 years old and that they have the legal right to use the website and the services provided by Londine Events.
Access for minors to certain events may be restricted or prohibited, depending on the nature of the event, the venue, applicable legislation or the organizer’s rules.
For events where access is prohibited to minors, this information will be communicated on the event page or through the official promotional materials.
Londine Events and/or the event venue reserve the right to request an identity document in order to verify the age or identity of the persons attending the event.
3. Table types and minimum spend
For certain events, Londine Events may provide the following reservation categories:
Regular Tables
Regular Tables are generally intended for larger groups. Depending on the event, the reservation may be available for groups of at least 7–8 people and may require a minimum spend, for example RON 2,500, according to the information displayed on the event page.
Standing Tables / Front Standing Tables
Standing Tables are tables positioned in the party area, usually in an area close to the DJ or in an area with good visibility and easy access to the main atmosphere of the event.
Depending on the event, this category may require a minimum spend, for example RON 1,500, according to the information displayed on the event page.
VIP Tables
VIP Tables are available only for certain events and are positioned in an exclusive area, such as the Backstage area or another specially designated area.
Access to the VIP / Backstage area may be granted exclusively to persons who have reserved a VIP Table. Guests from the Bar area, Regular Tables or Standing Tables do not automatically have access to the VIP / Backstage area, unless this is expressly permitted by the organizer.
Depending on the event, this category may require a minimum spend, for example RON 5,000, according to the information displayed on the event page.
The amounts mentioned above are indicative and may vary from one event to another. The applicable conditions are those displayed on the event page at the time the reservation is made.
4. How online reservations work
For certain events, users may reserve online tables, areas or packages available on the Londine Events website.
In order to make a reservation, the user must select the desired event, the available table category, complete the requested information in the reservation form, enter the billing details and finalize the online payment.
A reservation is considered confirmed only after all of the following conditions have been met:
- selecting the event and the desired table category;
- correctly completing the information requested in the reservation form;
- completing the billing details required for issuing the advance invoice;
- authorization and confirmation of the online payment through the payment processor;
- sending the reservation confirmation to the e-mail address provided by the user.
Simply selecting a table, completing the form or initiating the payment does not guarantee the reservation. The reservation becomes valid only after the payment has been confirmed and the confirmation e-mail has been sent.
If the payment is rejected, cancelled, expires or is not completed, the reservation will not be considered valid, and the selected table may become available to other clients.
Londine Events reserves the right to cancel incomplete reservations, reservations for which payment has not been confirmed, reservations made using false information or reservations made through abusive use of the platform.
5. Advance payment and reservation confirmation
In order to confirm a reservation, the user must pay in full, in advance, the amount corresponding to the selected table category.
The amount paid in advance represents an advance payment for the table reservation and/or for the minimum spend applicable to the selected category, according to the conditions displayed on the event page.
Indicative examples of minimum spend amounts:
- Regular Tables: RON 2,500;
- Standing Tables / Front Standing Tables: RON 1,500;
- VIP Tables: RON 5,000.
These amounts may vary depending on the event, venue, concept, artists, table positioning or other specific conditions. The amount applicable to each reservation is the one displayed on the event page at the time the order is placed.
The reservation is considered confirmed only after the online payment has been successfully completed and the confirmation e-mail has been received.
6. E-mail confirmation
After the payment has been successfully completed, the user will receive a reservation confirmation at the e-mail address entered in the form.
The confirmation e-mail may include, as applicable:
- the name of the event;
- the date and time of the event;
- the event venue;
- the reserved table category;
- the number of guests indicated in the reservation;
- the amount paid in advance;
- the contact details of the person who made the reservation;
- the billing details entered;
- other details required for identifying the reservation at the venue entrance.
The user is responsible for entering a valid e-mail address and for checking the information before finalizing the order.
Londine Events is not responsible for the failure to send or receive the confirmation if the user enters an incorrect, incomplete, inactive e-mail address or an e-mail address to which they do not have access.
If the confirmation is not received within a reasonable time after the payment has been completed, the user must contact Londine Events using the contact details displayed on the website.
7. Billing details and advance invoice
When making a reservation, the user will complete the information required for issuing the advance invoice.
The advance invoice will be issued by YAN SOCIAL HUB SRL, through the billing system integrated with 2invoice, and will be sent to the user at the e-mail address indicated in the reservation form.
For individuals, information such as first name, last name, e-mail address, phone number and other data required under applicable law may be requested.
For legal entities, information such as company name, tax identification number, Trade Register number, registered office, e-mail address, phone number and other information required for issuing the invoice may be requested.
The user is responsible for the accuracy of the billing details entered.
YAN SOCIAL HUB SRL is not responsible for issuing an invoice based on incorrect, incomplete or outdated information provided by the user.
If invoice corrections are required, the user must send a written request to Londine Events as soon as possible.
Invoice corrections will be made to the extent permitted by applicable tax legislation and by the company’s internal procedures.
8. Online card payment
The reservation payment is made online, by bank card, through the NETOPIA Payments payment processor.
Card details are not stored by YAN SOCIAL HUB SRL or by Londine Events. They are entered and processed exclusively in the secure environment of the payment processor.
The reservation is confirmed only after the payment has been successfully authorized.
If the payment is rejected, cancelled, expires or is not completed, the reservation will not be considered valid, and the selected table may become available to other clients.
The final payment amount will be displayed before the order is completed.
Any errors occurring during the payment process must be reported to Londine Events in order to verify the situation. Londine Events may request additional information from the user in order to identify the transaction.
9. Use of the minimum spend
The amount paid in advance is related to the minimum spend or reservation conditions communicated for the selected table category.
The minimum spend is used during the event, according to the rules of the venue and the organizer.
Any consumption exceeding the amount paid in advance will be paid separately at the venue, according to the policy of the venue or organizer.
Unused amounts from the minimum spend are not refundable, unless other conditions are expressly mentioned on the event page.
Available products, menus, stocks, venue prices and service methods may vary depending on the event, venue and suppliers involved.
Londine Events does not guarantee the permanent availability of all menu products throughout the event.
10. Availability of tables and packages
The number of tables, areas and packages available is limited and may vary depending on the event, venue and space configuration.
Londine Events makes reasonable efforts to ensure that the information displayed on the website is accurate and up to date.
However, in exceptional situations, display errors, overlapping reservations, technical issues or changes imposed by the venue, production, security or event organization may occur.
If a confirmed reservation can no longer be honored in its original form, Londine Events may propose, as applicable:
- an equivalent alternative;
- relocation to a similar area;
- a compensatory solution accepted by the parties;
- refund of the amount paid for that reservation, if no reasonable alternative can be provided.
11. Event access
Access to the event is granted based on the reservation confirmation and the information provided at the time of the order.
At the entrance, the participant may be asked to present the confirmation received by e-mail, an identity document or other information required to verify the reservation.
Londine Events and/or the event venue reserve the right to refuse access to persons who do not comply with the event rules, age requirements, dress code, conduct rules, venue rules or applicable legislation.
Refusal of access for reasons attributable to the participant does not entitle the participant to a refund of the amount paid.
The user is required to arrive at the event within the time interval communicated by the organizer. In case of delay, Londine Events does not guarantee that the table will be kept for the entire duration of the event, unless other conditions are expressly mentioned on the event page.
12. Table positioning and changes of placement
Table positioning is determined according to the selected category, the venue configuration and the event organization.
Londine Events makes reasonable efforts to respect the table category selected by the user.
However, the exact placement of the table may be changed for reasons related to organization, security, production, access flow, venue requirements, authority requirements or other objective reasons.
Reserving a table or area does not guarantee a specific exact placement in the venue, unless this is expressly mentioned on the event page or in the reservation confirmation.
If significant changes occur regarding the reserved category or area, Londine Events will attempt to provide an equivalent alternative or an appropriate solution based on the specific situation.
13. Rules regarding the VIP / Backstage area
For events where the VIP Tables category is available, access to the VIP / Backstage area is permitted exclusively to persons who have reserved this table category or to persons authorized by the organizer.
Guests with reservations at the Bar area, Regular Tables, Standing Tables or other table categories do not automatically benefit from access to the VIP / Backstage area.
Londine Events reserves the right to control access to the special areas of the event and to refuse access to persons who do not have the appropriate reservation or express authorization.
Access to the VIP / Backstage area may be limited depending on the capacity of the area, venue rules, security requirements or other organizational reasons.
14. Cancellation of the reservation by the client
Confirmed and paid reservations are firm.
Unless special conditions are displayed on the event page, the amount paid in advance is not refundable if the user:
- can no longer attend the event;
- arrives late;
- does not attend the event;
- reduces the number of people in the group;
- does not comply with the access rules;
- provides incorrect or incomplete information;
- does not fully use the minimum spend.
Requests to modify a reservation may be sent in writing to Londine Events; however, they may be accepted only subject to availability and only after written confirmation from the organizer.
Requests sent on the day of the event or shortly before the event starts may not be processed.
15. Right of withdrawal
The user understands and accepts that reservations made for events with a specific date or period of performance may be exempt from the legal right of withdrawal applicable to distance contracts, in accordance with the legislation applicable to leisure services provided on a specific date or during a specific period.
By finalizing the reservation, the user accepts that the reservation is firm and that the amount paid in advance is not refundable in the cases mentioned in this document, except where Londine Events expressly communicates other conditions on the event page or through written information.
16. Event cancellation or rescheduling
If the event is cancelled by Londine Events or by the organizer, users with confirmed reservations will be informed by e-mail or through the official communication channels.
In this case, Londine Events will communicate the applicable procedure for refund, rescheduling or use of the amount paid for another event, as applicable.
If the event is rescheduled, the reservation may remain valid for the new date, if this is possible and communicated by the organizer.
If the user cannot attend on the rescheduled date, the refund or modification conditions will be those communicated for that specific event.
Londine Events is not responsible for indirect costs incurred by the user, such as transport, accommodation, other reservations, outfits, separately contracted services or any other personal expenses.
17. Event changes
Londine Events makes reasonable efforts to ensure that events take place according to the publicly communicated information.
However, changes may occur regarding the schedule, invited artists, DJ, location, time interval, space configuration, table positioning, access to certain areas or other elements of the event.
These changes may be caused by objective reasons, such as weather conditions, safety requirements, technical issues, unavailability of artists, decisions of the venue, restrictions imposed by authorities or other situations beyond the control of Londine Events.
Where possible, important changes will be communicated to users by e-mail, on the website or through the official social media channels.
Changes that do not substantially affect the event or the reservation category do not automatically give the right to a refund.
18. Conduct rules
Participants are required to comply with the event conduct rules, the instructions of security staff, the venue rules and applicable legislation.
Londine Events and/or the event venue may refuse access or remove from the premises persons who:
- display aggressive, indecent, dangerous or discriminatory behavior;
- are in an advanced state of intoxication;
- consume or possess prohibited substances;
- disrupt the event;
- do not follow the instructions of security staff or organizers;
- do not comply with the dress code, if one is communicated for the event;
- violate the venue rules or applicable legislation.
In such situations, the participant is not entitled to a refund of the amount paid.
19. Photography, filming and promotional materials
By attending the event, the user understands that photographs, videos or other audio-video materials may be created during the event by Londine Events, its partners, the press, accredited photographers or videographers.
These materials may later be used for promotional purposes, public communication, social media, archive or presentation of Londine Events events.
If a participant does not wish to appear in photo-video materials, they may inform the organizer or the event team, to the extent that this is reasonably possible.
This provision does not affect the rights of data subjects provided by personal data protection legislation.
20. Personal data
For the processing of reservations, YAN SOCIAL HUB SRL, through Londine Events, collects and processes personal data such as first name, last name, e-mail address, phone number, reservation details, billing details and other information required for confirming the reservation, issuing the advance invoice and managing access to the event.
The e-mail address entered by the user is used to send the reservation confirmation, the advance invoice and, where applicable, necessary communications regarding the event.
Data required for payment processing is managed by the NETOPIA Payments payment processor.
Data required for issuing the invoice is managed through the billing system integrated with 2invoice.
By making a reservation, the user understands that certain data may be disclosed to partners involved in the organization of the event, the venue, the payment processor, the billing provider, the accountant, IT service providers, e-mail service providers or other service providers, strictly to the extent necessary for processing the reservation, issuing fiscal documents and managing access to the event.
For more details regarding the processing of personal data, users are asked to consult the Privacy Policy available on the website.
21. Commercial communications
Users may voluntarily opt to receive commercial communications, news, invitations or information about Londine Events events.
Subscription to marketing communications is made only based on the user’s consent and may be withdrawn at any time through the unsubscribe link included in the e-mails received or through a request sent to Londine Events.
E-mails strictly necessary for confirming the reservation, issuing the invoice or communicating changes regarding the event do not represent commercial communications, but communications necessary for the execution of the reservation.
22. Website operation and technical errors
Londine Events makes reasonable efforts to ensure that the website functions properly and that the information displayed is accurate and up to date.
However, technical errors, delays, interruptions, display issues, payment processor issues, billing system issues or other malfunctions beyond the control of Londine Events may occur.
Londine Events does not guarantee uninterrupted, permanent or error-free operation of the website.
If a technical error affects a reservation, Londine Events will analyze the situation and attempt to provide a reasonable solution, such as confirming the reservation, modifying the reservation, cancelling the transaction or refunding the amount paid, as applicable.
23. Abusive use of the website
Users are required to use the website in good faith and in compliance with this document.
It is prohibited to use the website in an abusive, fraudulent manner or contrary to its intended purpose.
Londine Events reserves the right to cancel reservations where there are reasonable suspicions of fraud, abusive use, false data, unauthorized payments or other actions that may affect the proper functioning of the platform or the event.
24. Limitation of liability
YAN SOCIAL HUB SRL, through Londine Events, is not liable for losses or damages caused by:
- the user providing incorrect information;
- failure to attend the event;
- the participant arriving late;
- refusal of access due to non-compliance with event rules;
- the user’s inability to attend for personal reasons;
- unauthorized use of the reservation confirmation;
- failure to receive the confirmation e-mail due to incorrect data entered by the user;
- external services that are not under the direct control of Londine Events.
Londine Events is not liable for external services that are not under its direct control, such as payment processor services, venue services, billing provider services, transport, accommodation or other services separately contracted by the user.
In the event of technical issues affecting the website, payment system or billing system, Londine Events will make reasonable efforts to remedy the situation, without guaranteeing uninterrupted or error-free operation of the platform.
25. Force majeure and fortuitous events
Londine Events cannot be held liable for non-performance or improper performance of its obligations in the event of force majeure or fortuitous events.
Such situations may include, without limitation: natural disasters, fires, floods, pandemics, epidemics, restrictions imposed by authorities, strikes, cyberattacks, major technical failures, interruptions of internet services, venue issues, security issues or any other events beyond the control of Londine Events.
26. Complaint resolution
For questions, requests or complaints regarding reservations, users may contact Londine Events using the contact details displayed on the website or on the event page.
All requests regarding reservations must be sent in writing, so that they can be verified and properly resolved.
Londine Events will make reasonable efforts to respond to requests within a reasonable timeframe, depending on the complexity of the situation and the volume of requests received.
27. Information regarding ANPC, SAL and SOL
Individual users benefit from the rights provided by consumer protection legislation.
In the event of a dispute that cannot be resolved directly with Londine Events, consumers may use the legal mechanisms for alternative dispute resolution or contact the competent authorities.
Information and links to the ANPC, SAL and SOL platforms may be displayed in the website footer or on a dedicated page.
28. Contact and company details
The website administrator is:
YAN SOCIAL HUB SRL
Tax Identification Number: 40821137
Trade Register No.: J13/1274/2019
Registered office: Str. Patriei 11, Constanța, Romania
Contact e-mail: office@londine.ro
Phone: +40 723 306 482
For questions or requests regarding reservations, users may contact Londine Events using the contact details displayed on the website.
29. Modification of the Terms and Conditions
YAN SOCIAL HUB SRL, through Londine Events, reserves the right to periodically update, modify or complete this document.
The applicable version is the one published on the website at the time the reservation is made.
Users are encouraged to consult this page periodically in order to stay informed about the updated version of the Terms and Conditions.
30. Final provisions
If any provision of this document becomes null, illegal or unenforceable, the remaining provisions shall remain valid and enforceable.
This document is supplemented by the Privacy Policy and any other special rules or conditions displayed on each event page.
By using the website and finalizing a reservation, the user confirms that they accept this document.